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Archive for February 26th, 2009

On February 20th, I wrote this post about my concerns over the new FamilySearch update and design. Apparently, I was not the only one who had problems and sent feedback.

On that same day, I received a total of 5 hits from these search terms: “familysearch problems”, “familysearch error 500″, “server error 500 on family search”, “familysearch”, and “familysearch server error”. For the same type of search terms on February 21st, I received 3 hits. On February 22nd, I received 2 hits from the search term “familysearch record search not working”. And in the last two days, I’ve received 3 hits on those search terms. The post referenced above has received a total of 37 hits.

So late on February 24th when I went to check the site again – just in case – I noticed that they had put a message stating that the site would be down during the day on February 25th while they were making updates. Yesterday when I checked it to see if it was back up again, I noticed that the message was expanded to say that the update would fix problems associated with the update. When the site came back up yesterday evening, the message explained that folks with IE6 could now use the site again!

I immediately sent feedback to say thank you! I’m sure I’m not the only one who is pleased that the problem is now resolved. I would hope that anyone else who had problems, will also thank them for fixing this. The administrators are obviously reading comments made and diligently working to improve searchability for all of us. Let’s show them our gratitude!

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